![]() Used correctly, shared sign-ons should ask the user what permissions they want to grant the app, and any permissions beyond the basic requirements are clearly highlighted. Usually apps only require basic information such as your name, email, gender and location and this is explained clearly at the point of sign-up. ![]() Typically app developers use this approach to make sign-up quicker and easier for players – it uses existing credentials stored on your phone so you don’t have to create yet another online account. The issue appears to stem from the fact that Niantic Labs uses an outdated version of Google’s shared sign-on service. In fact, both Google and Niantic Labs, say that “full access” counterintuitively means nothing of the sort, a claim backed up by independent security researchers. If you have made a mistake, you will need to delete and redownload the app to re-enter your correct date of birth.The discovery sparked a wave of fear that playing the game might allow its developers, Niantic Labs, to read and send email, access, edit and delete documents in Google Drive and Google Photos, and access browser and maps histories. ![]() Other login methods (Google, Facebook, etc.) are not available to children. I don't see the Google, Facebook, or Apple login method: You will only see the Niantic Kids login method if you have selected a child's date of birth when first opening the app. Check your email for instructions on how to complete the process. Before they can play, you need to create a Niantic Kids account so you can approve your child’s game and permission requests. When your child signed up to play the game, we asked them to share your email address so we could contact you to provide consent. My child cannot finish creating an account: Children are required to get their parent's approval to create an account and play the game. Please click the button at the bottom of this page to contact our support team directly for personalized support. I don't remember my email address or login provider: If you do not know which email address or login provider you used to log into the app, we may be able to help recover it. If the issue persists, contact us using the button at the bottom of this page. Check that your mobile device has a strong network connection, try closing and reopening the app, and then try logging in again. You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor. Be sure to check your spam or junk folder if you don't receive the password reset email promptly. Here is information on how to reset your password with each provider: Google, Facebook, Apple, , and Niantic Kids. Reset my password: Your account password is maintained by your login provider: Google, Facebook, Apple,, or Niantic Kids. Here are some common tips to help with login issues: If you still need further assistance after trying these steps, please click the button at the bottom to contact our support team directly. This article will guide you through some common solutions to sign-in issues.
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